Privacy Policy

1. Overview

This Privacy Policy applies to the WIFIGATE website, mobile app, WiFiGate device, controller, and related access-control features used by customers, property owners, administrators, installers, users, and guests.

It explains in general terms what information may be handled by the product and how that information may be used, stored, displayed, and shared.

2. What This Policy Covers

This policy covers information related to website visits, product inquiries, support communications, mobile app use, access management, invitations, access events, device status, technical diagnostics, and related product operations.

This policy does not replace customer-specific agreements, property notices, installer notices, or third-party policies that may also apply in a particular installation or jurisdiction.

3. Information WiFiGate May Collect

Depending on the product features used, WiFiGate may handle the following categories of information:

• Contact details and inquiry information submitted through the website, WhatsApp, email, phone, or other support channels.
• User profile details such as name, phone number, app language, and access-related role information.
• Access-management information such as admins, users, guests, invitations, invitation timing, access permissions, and related property or group details.
• Access events, access history, device status, technical diagnostics, update-related information, and product logs.
• Device and app information needed for product operation, such as local connection status, permissions, phone compatibility, and configuration details.
• Website preference information and similar browser-side settings, including selected language and accessibility preferences.

4. How WiFiGate May Use Information

WiFiGate may use information for the following purposes:

• To provide, operate, configure, maintain, and support the website, app, device, and related access-control features.
• To manage users, admins, guests, invitations, access permissions, and product settings.
• To display access events, system activity, device status, and related product information to authorized users.
• To troubleshoot technical issues, improve product reliability, and review safety, configuration, or support issues.
• To respond to inquiries, provide customer support, communicate about installations, and send product or service information relevant to a request or account.

5. When Information May Be Shared

WiFiGate may display or make information available to authorized property owners, administrators, installers, or users where that access is part of the product's intended operation.

Information may also be shared where reasonably necessary to provide support, address technical or safety issues, comply with legal obligations, enforce applicable terms, or protect rights, property, and safety.

This policy draft does not describe any public sale of personal information. Any future changes in product data sharing practices should be reflected in an updated privacy notice.

6. Local Storage and Product-Specific Storage

Depending on the implementation, information may be stored locally on the mobile device, on the WiFiGate device, or using another product-specific storage method used by the product.

Different installations may use different product settings or storage arrangements. Customers, property owners, and administrators should review their own installation and access practices to understand how data is handled in their environment.

7. Website Preferences, Cookies, and Similar Technologies

The WiFiGate website may use limited browser-side technologies, including preference storage, to remember selected language and accessibility settings and to improve site usability.

Please also review the WiFiGate Cookies page for more detail about website cookies and similar technologies.

• Cookies

8. Data Retention

WiFiGate may retain information for as long as reasonably necessary for product operation, support, troubleshooting, legal compliance, dispute resolution, recordkeeping, or other legitimate product or business purposes.

Retention periods may vary depending on the type of information, the installation, the feature used, applicable legal obligations, and whether the information remains needed for product administration or security review.

9. Security

WiFiGate uses reasonable measures intended to protect information and product access, but no website, app, device, phone, wireless connection, or access-control system can be guaranteed completely secure.

Customers, administrators, installers, and users also play an important role in security by protecting devices, permissions, invitations, access methods, and installation settings.

10. Your Choices and Rights

Depending on the product setup and applicable law, you may be able to request access to, correction of, deletion of, restriction of, or information about certain personal data handled by WiFiGate.

Some requests may need to be handled by the relevant property owner, system administrator, installer, or account contact, depending on who controls the installation and the related information.

11. Children

WiFiGate is not designed as a children's product. If personal information relating to a child is believed to have been provided inappropriately, contact WiFiGate so the matter can be reviewed.

12. Changes to This Privacy Policy

WiFiGate may update this Privacy Policy from time to time. The latest version will apply when published on this page or otherwise made available with the product.

13. Contact

Questions about this Privacy Policy or privacy-related requests may be sent using the contact details below.

• Website owner / operating name: EATS SYSTEMS TECH
• Company legal name: [Company Legal Name]
• Company address: [Company Address]
• Support email: [Support Email]
• Effective date: [Effective Date]